SHIPPING POLICY
We ship either USPS or UPS
Most orders are shipped within 24-48 hours
We ship via the least expensive and quickest method based on your preference, location, and weight of the order.
We also utilize USPS flat-rate boxes and flat-rate envelopes
whenever possible to save you $$$.
Website shipping calculations can sometimes be 'off' for various reasons (often beyond our control)
and if you have any question about charges please just add a comment in the NOTES section
-- OR --
If you prefer, simply select check/money order as your payment method,
post your question in the NOTES section, and we will contact you ASAP.
After receiving your revised total you may then submit credit card info and complete your order.
All orders are reviewed manually
and any necessary charge reductions are made
PRIOR TO CHARGING CREDIT CARDS
RETURN POLICY
If for ANY reason you are not 100% thrilled with any product you receive from us, just let us know.
Zen Crystals offers a 100% satisfaction or money back
guarantee within 90 days of purchase on all products
No hassels, no excuses.
You must be completely satisfied or your money back. Period.
Please
contact us for an RMA# before returning merchandise in order to get
proper credit. Merchandise must be unused and in original condition.
Any and all accompanying literature and 'extras' shipped with the
original order must be included with the return.
Credit will be issued
in the same manner original payment was received.
Click here to email us or call 818 704 6244.
Phone hours are:
M - F 10:00am - 6:00pmYou may of course call during non-phone hours and leave a message and someone will return your call the following business day.
Weekends vary (usually 11:00am - 5:00pm)
We are located in Southern California, USA. Our time zone is PST (pacific standard time) GMT -8:00
We appreciate the opportunity to serve your metaphysical needs and are here to help!
Thank you for your patronage and have an enlightened journey...
Namaste!
